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| This page has been created
with a view to help you with your queries, and
provide answers to the most common questions in
relation to the use of Greetafriend.com.
For any queries please
send us an E.mail to webmaster@greetafriend.com
OR give us a call at +91-120-2571331, alternately
+91-98-111-666-27 |
What is
Greetafriend.com?
How Do I
Benefit by using Greetafriend.com ?
How Are My
Gifts Delivered ?
Will The
Gift Selected Be Exactly The Same As Shown In
The Image?
How Do I
Place My Order ?
How Do I
Make The Payment ?
Whose Name
Will Appear on My Credit Card Statement ?
How Does
the Order Reach The shipping Department of Greetafriend.com
?
Can I Cancel
an Order?
Am I Eligible
To Get A Refund?
Are There
Any Other Charges Payable?
What About
Non-Deliveries?
What Happens
If The Recipient Refuses To Take Delivery?
What if
the selected gift is not available in stock ?
| What
is Greetafriend.com?
|
top |
Greetafriend.com is a gift house designed to enable
you to send gift to india. It provides exclusive
service to people based both in India and Abroad,
helping them to reach out to their loved ones and
nurture relationships .
| How
Do I Benefit by using Greetafriend.com ?
|
top |
Greetafriend enables you to gift to India online.
All products and services offered online through
this gift house have been passed through stringent
quality controls and only the best in each product
category has been selected. You are assured of value
for money on all items such as Flowers, Cakes, Chocolates,
Soft Toy, Greeting Cards, and other Gift items.
| How
Are My Gifts Delivered ?
|
top |
Through a network of affiliates, associates and
own staff, covering 101 cities in India, every care
is taken to ensure that the gifts selected by you
are delivered in the shortest possible time, to
the destination address supplied by you, Items to
be delivered by Courier are dispatched through BLUE
DART or any other courier of equal repute.
| Will
The Gift Selected Be Exactly The Same As Shown
In The Image?
|
top |
All images shown online are representative of the
product, and the product delivered may not look
exactly the same . For example flower arrangements
may vary in design as it depends on the creativity
of the flower arranger, similarly cakes and similar
products would vary in design from city to city
as they are products of the best leading bakeries
in each city , however quality is assured across
all 101 cities.
| How
Do I Place My Order ?
|
top |
- Each product has been given a unique product
code, and the price payable has been mentioned
alongside the relevant image in both Indian
Rupees and US Dollars.
- The price given in US dollars is an approximation
and is dependent on the prevailing exchange
rate of the US DOLLAR vis-à-vis the INDIAN
RUPEE, at the time of placing the order.
- On Clicking the BUY NOW Button, the product
is added to your shopping cart, and you have
to fill a form where all the relevant details
like date of delivery and a message along with
any other special shipment instructions can
be entered.
- On using the check out option in the shopping
cart the order is processed by the CC AVENUE
Verisign Secured Payment Gateway and the payment
is processed in Indian Rupees .
- The charges reflecting on your credit card
shall be determined by the credit card issuing
bank and will be in your local currency or in
US Dollars as applicable in your country.
- An option is provided on the checkout page
to view the charges in your local currency that
will reflect on your credit card / debit card
statement.
| How
Do I Make The Payment ?
|
top |
The CC AVENUE Verisign Secured Payment Gateway processes
payments. Through an arrangement with ICICI Bank
Or Citibank High End Secure Payment Gateways. Customers
in India are billed in Indian Rupees and Customers
based abroad shall be billed in their local currency.
The basis of billing is the Indian Rupee Currency
only and the payment-authorizing bank that has issued
your credit card shall derive the final amount billed
in your local currency.
| Whose
Name Will Appear on My Credit Card Statement
? |
top |
Your Credit Card Bill will reflect a charge from
CCAvenue.com or Avenues (I) Pvt Ltd
| How
Does the Order Reach The shipping Department
of Greetafriend.com ?
|
top |
Once your payment has been authorized by CCAvenue,
an order number is generated and displayed on your
transaction screen, this order with your shopping
cart details are then forwarded to us, a process
which takes Two-Three Days, due to transaction formalities
of relevant banks involved.
It is desirable that after you receive your order
number from CCAvenue, please communicate the same
to us at orders@greetafriend.com
, please also repeat the order details giving the
complete address, including the Pin-Code , telephone
number and Mobile Number of the recipient, his /
her E-Mail address, and your E-mail address, and
any special instructions.
| Can
I Cancel an Order?
|
top |
Your order once placed cannot be cancelled and is
treated as firm and confirmed.
| Am
I Eligible To Get A Refund?
|
top |
No refunds of amounts paid are possible; please
refer to Terms and Conditions.
| Are
There Any Other Charges Payable?
|
top |
No other charges other than those specified against
a particular item is payable and further no associate,
affiliate or staff or any other person portraying
as a representative is authorized to collect any
monies. All payments are to be made only through
CCAvenue.
| What
About Non-Deliveries?
|
top |
Gifts flowers toy to india will be delivered only
in the cities of delivery given in the web site.
However the gifts will be delivered as per the delivery
instructions of the sender to the person identified
as the recipient. In case Recipient is not available
the delivery will be attempted only once more at
a subsequent time. In case the recipient is still
not available consent to leave the gift with the
immediate neighbors will be sought. If in case the
consent is not forthcoming the delivery shall be
taken as complete and no refund shall be made.
| What
Happens If The Recipient Refuses To Take Delivery?
|
top |
In an unforeseen circumstance of the recipient’s
refusal to take delivery of the order, the same
shall be informed to the client and the order shall
be treated as completed, and no request for refund
shall be entertained.
| What
if the selected gift is not available in stock
? |
top |
We normally carry sufficient stocks in our inventory
and as such it is very rare that the gift selected
would be out of stock, but in such a case according
to our substitution policy, the gift shall be substituted
with another gift of equivalent value and closely
matched with your selection in the same Product
Category. All Gifts are delivered on a best effort
basis and no claim towards any liability arising
out of delivery/non-delivery shall be applicable
on us. This is with specific regard to Flowers as
they are dependent on local conditions of availability
in the city of choice.
For all other Queries please refer to Terms &
Conditions outlined separately. |
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